We manage your everyday maintenance associated with keeping your computer environment up and running. Have your internal IT staff focus on more strategic issues that will allow you to run your business more efficiently. In a nutshell, have the high-priced talent focus on the tough stuff and leave the mundane issues to someone else.
Our systems engineers are always proactively addressing network issues for our clients, eliminating problems before they occur. Our network management suite includes:
24/7 network monitoring
Policy management and best practices
Backup and disaster recovery
Virus protection and malware monitoring
Our clients can get live support via telephone, email or by submitting a ticket via our customer portal. We are available to deal with issues from forgotten passwords to server outages and all points in between.
Through our network monitoring we are able to quickly identify problems and remediate issues via remote access in most cases. In the cases where remote access is not adequate we quickly dispatch an engineer to our client’s location.
Meshing our clients' technology with their business plans is our highest value service however it’s the one that most of our competitors miss. IT providers traditionally focus on projects but we focus on guiding how our clients employ technology in their businesses.
Examining our clients' opinions about their technology, then comparing those opinions to their technical reality, then examining the costs associated with closing any gaps is a tremendously valuable exercise. Of course we do traditional project work like our competitors, we just don’t do it in a vacuum.